We offer two courses designed to specifically improve how we manage ourselves and treat others, particularly during tense moments when buy-in is critical and tension is high. The 16-hr and 8-hr courses can be conducted in full days, half-days, or in 2-hr segments.
Communication Skills: Key to Engagement and Cooperation
2-day training in communication skills: (click for flyer)
The Power of Appreciation and Positive RecognitionApproaching others to gain a willing ear to your ideasListening and reading people accuratelyResponse skills that diffuse conflict and build rapportProbing skills to uncover needs, problems, and factsPresenting problems and solutions in a way that others can followCommunicating to Increase Engagement and Cooperation
1-day training in critical interactive skills (click for flyer)
The Power of Appreciation and Positive RecognitionApproaching others to gain a willing ear to your ideasListening and reading people accuratelyResponse skills that diffuse conflict and build rapportProbing skills to uncover needs, problems, and facts
